Privacy Policy

Effective Date: 16th July 2024

1. Introduction

Welcome to Sweet Lunar ("we," "our," "us"). We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and use our services.

2. Personal Data We Collect:

Personal data, or personal information, refers to any information about an individual that can be used to identify that person. This does not include data where the identity has been removed (anonymized data). The personal information we may collect and store about you includes, but is not limited to, the following:

• Title
• Name and surname
• Date of birth
• Gender
• Email address
• Contact phone number(s)
• Billing and delivery address
• Bank account and payment card details
• Transaction data, including purchase information and payment details
• Technical data, including IP address, log-in data, and computer/device settings
• Interests, preferences, and website usage data
• Interactions with us, such as contacting our Customer Services Team (we may record your calls) or visiting our website
• Personal information you share on social media.
• Information you provide in your reviews of us or survey responses
• Attendance at events (and travel preferences)
• Information from cookies, including details about the devices you use to make a purchase (please see our separate Cookies Policy)

We may also use and share aggregated data, which may be derived from your personal data but is not considered personal data by law due to its anonymized and/or combined nature.

During your interactions with this site, we do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

3: Third Party Links:

The site may contain links to third-party websites, plug-ins, and applications. By clicking on these links or enabling these connections, you may permit third parties to collect or share your data. Please be aware that we do not have control over these third-party websites and are not responsible for their privacy statements. Therefore, we recommend that you review the privacy policy of each website you visit.

4: Contact Us:

If you have any questions about this privacy policy or our privacy practices, please feel free to reach out to us using the following contact information:

• Full name: Sweet Lunar Ltd
• Email address: info@sweetlunar.com
• Postal address: Sweet Lunar Ltd, PO Box 3447, Littlehampton, West Sussex, BN16 9PJ, United Kingdom

You have the right to make a complaint at any time. However, we are confident that we can address any concerns you may have, so we encourage you to contact us first.

5: How We Collect Your Data:

We use various methods to collect data from and about you, including:

1. Direct Interactions: You may provide us with your personal data by filling out forms or corresponding with us via post, phone, email, or other means. This includes personal data you provide when you:
   • Apply for our products or services
   • Create an account on our website
   • Subscribe to our publications
   • Request marketing materials
   • Enter a competition, promotion, or survey
   • Give us feedback or contact us
2. Automated Technologies or Interactions: As you interact with our website, we automatically collect technical data about your equipment, browsing actions, and patterns. This data is collected using cookies and other similar technologies. Please refer to our cookie policy below for more details.

Currently, we primarily collect your data through direct interactions. If we adopt additional methods for data collection in the future, we will inform you accordingly.

6: The Reasons We Are Allowed to Collect Your Data:

We will only use your personal data when permitted by law. Most often, this will be to fulfill a contractual obligation or where we have a legitimate interest.

1. Consent: When you visit our online store and are not yet a customer, we may request your consent to process your data. This allows us to send you special offers and updates.
2. Contractual Obligations: To fulfill your orders and deliver our products to you, we must process your data.
3. Legal Compliance: In certain circumstances, we may be legally required to collect and process your data, such as providing information to the police if criminal activity is suspected.
4. Legitimate Interest: We may use your data to help operate and enhance our business. For example, we might personalize the services we offer or improve our internal processes. We will only use your data in these instances where it does not significantly impact your rights, freedoms, or interests.

We will only use your personal data when permitted by law. Most often, this will be to fulfill a contractual obligation or where we have a legitimate interest.

7: Sharing Your Data With the Third Parties:

We share your data only with the following categories of third parties:

• Service providers who offer IT, finance, logistics, and system administration services.
• Professional advisers such as lawyers, bankers, auditors, and insurers.
• Government entities like HM Revenue & Customs, regulators, and other similar authorities.
• Marketing agencies and researchers.

We mandate that all third parties respect the security of your personal data and handle it in accordance with the law. Our third-party service providers are not permitted to use your personal data for their own purposes. They are only authorized to process your personal data for specified purposes and must follow our instructions.

Generally, we do not allow your data to be transferred out of jurisdiction. In the rare case that it is necessary, we will ensure your data receives a similar level of protection as in your jurisdiction and that the transfer complies with all local laws.

8: How We Keep Your Data Safe:

We employ appropriate security measures to safeguard your personal data from accidental loss, unauthorized use, alteration, or disclosure. Additionally, we restrict access to your personal data to employees and third parties who have a legitimate business need to know. These individuals and entities are bound by confidentiality obligations and will only process your data according to our instructions.

9: Security Policy:

To process an order, we require your credit/debit card number, expiry date, and any security details requested by the credit card processor. Sweet Lunar uses trusted and reputable third-party hosting agents and payment providers to ensure the security of your personal data. Please note that we do not store any of your financial information. Alternatively, you can complete your order using PayPal, Apple Pay, Google Pay, or Amazon Pay.